Troubleshooting

Common API Errors

Check the HTTP status and JSON response, then use these practical fixes for common integration failures.

Parameter Type Required Description
Authentication failed Auth Optional Confirm the App Key and Auth Key belong to the active BotLinkd configuration. Do not add spaces or use frontend-stored credentials.
Missing parameter Validation Optional Send every required field using the exact name documented for the endpoint.
Invalid recipient Validation Optional Use the international number format accepted by the connected account.
Template unavailable Template Optional Verify the exact approved template name, language and placeholder order.
Platform unavailable Account Optional Confirm the official WhatsApp Cloud API platform is connected and active.
Message limit reached Plan Optional Review the active BotLinkd plan and available Cloud message allowance.
Media URL rejected Media Optional Use a direct public HTTPS URL that matches the approved template header type.
Temporary failure Transient Optional Use a bounded timeout and retry transient failures with backoff. Prevent duplicate messages in your own application.

Do not depend on message text alone

Always inspect the HTTP status and safely parse the JSON response. Avoid logging App Keys, Auth Keys or private message content.

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