Order-status notifications
Send configured WhatsApp template notifications when supported WooCommerce order events or status changes occur.
BotLinkd plugin for WooCommerce
WhatsApp for WooCommerce: Order Notifications and AI Support
Connect WooCommerce with BotLinkd to send configured WhatsApp order notifications, follow up on captured abandoned carts, support product discovery and assist customers through AI and authorised human agents.
Order and cart workflows
AI with human handover
Configurable order verification
Rich-media support
Integration capabilities
Bring WooCommerce notifications and customer support into WhatsApp
Use configured WooCommerce events and store data to support timely customer communication while keeping automation, consent, order privacy and human escalation under your control.
Abandoned-cart reminders
Follow up on captured abandoned-cart or pending-checkout workflows with configured reminder messages and recovery links.
AI-assisted customer replies
Use a configured AI assistant to help answer product, policy and order-related questions from supported store data and BotLinkd knowledge sources.
Product search and sharing
Return relevant WooCommerce products, product links and available media when the integration and AI workflow are enabled.
Order enquiry verification
Restrict order-detail responses by checking the WhatsApp number against the billing phone stored with the relevant WooCommerce order.
Human agent handover
Move supported conversations from automated assistance to an authorised team member when direct human support is required.
Rich-media messaging
Send supported images, documents, videos and product links through configured WhatsApp templates or customer conversations.
WhatsApp-number capture
Add or use a checkout phone field for customer opt-in and supported notification workflows, subject to your consent implementation.
Back-in-stock workflows
Notify opted-in customers about product availability when the required stock-alert workflow is configured in your store.
Illustrative customer flows
Examples of WooCommerce conversations you can configure
These examples explain possible workflows. Actual replies depend on your store data, approved templates, AI instructions and integration settings.
Order-status enquiry
Where is my order #12345?
After the configured verification check, BotLinkd can return the
available order status and tracking details from WooCommerce.
Illustrative flow — not a guaranteed response
Product discovery
Show me wireless headphones under my budget.
A configured AI workflow can search available catalogue data and
share relevant product names, links and supported media.
Illustrative flow — results depend on catalogue data
Cart reminder
Customer leaves a captured checkout before completing payment.
BotLinkd can send a configured reminder with an available recovery
link after the selected delay and consent conditions are met.
Illustrative flow — requires configured cart capture
Operational safeguards
Keep customer data, automation and human support under control
Configure the plugin around the data and workflows your store actually needs. Test privacy checks and escalation rules before exposing order or customer information through automated replies.
Phone-based order verification
Compare the incoming WhatsApp number with the billing phone stored on the relevant order before returning protected details.
Human handover
Route supported conversations to an authorised team member when automation should pause or direct assistance is requested.
Selective feature enablement
Enable only the events, templates, product access and AI behaviours required for your store workflow.
Setup process
Configure the WooCommerce plugin in four stages
Complete a controlled setup and verify each customer-facing workflow before enabling live notifications or AI-assisted responses.
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01
Connect BotLinkd
Create or sign in to BotLinkd and connect an eligible WhatsApp Business Platform number.
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02
Install the plugin
Sign in to BotLinkd, download the WooCommerce plugin package and install it from your WordPress administration area.
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03
Configure events and templates
Add the required credentials, select supported WooCommerce events and map approved WhatsApp templates.
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04
Test before production
Verify consent, variables, phone formatting, order privacy checks and human handover before enabling live customer messaging.
Confirm current requirements before installation
WordPress, WooCommerce, PHP and plugin requirements can change. Review the requirements supplied with the current BotLinkd plugin package before installing or updating it on a production store.
Optional mobile access
Continue WooCommerce customer conversations on Android
Authorised users with an active BotLinkd account can use BotLinkd Chat to access supported customer conversations and reply from a compatible Android device.
WooCommerce plugin questions
Frequently asked questions
Important details about events, order enquiries, templates, cart reminders, downloads and mobile access.
What WooCommerce events can trigger WhatsApp notifications?
The BotLinkd plugin can be configured around supported order and cart workflows, including order creation, order-status changes, selected order updates and captured abandoned-cart or pending-checkout events. Available triggers depend on the installed plugin version and configuration.
Can customers ask for their WooCommerce order status on WhatsApp?
Yes, when the order enquiry workflow is enabled. BotLinkd can use supported WooCommerce order data to answer an enquiry after applying the configured customer verification rules, such as matching the WhatsApp number with the order billing phone.
Can the AI assistant recommend products?
When product-search access is configured, the AI assistant can help locate relevant products and share supported product names, links, availability details and media. Results depend on the store catalogue and integration settings.
Are abandoned-cart messages sent automatically?
They can be scheduled when cart capture, customer consent, templates and reminder timing are configured. Store owners should test the recovery link and consent flow before enabling automated reminders.
Do WhatsApp template messages require approval?
Template messages must follow the applicable WhatsApp Business Platform requirements. Create and approve the templates required for your notification workflows before relying on them in production.
Can my team reply from an Android phone?
Authorised users with an active BotLinkd account can use BotLinkd Chat for Android to access supported customer conversations and reply from a compatible Android device.
Where can I download the WooCommerce plugin?
Sign in to your BotLinkd account to access the available plugin download and configuration resources associated with your account.
Connect your WooCommerce store
Create your account or sign in to access the plugin
Connect BotLinkd, download the WooCommerce plugin from your account and test notifications, privacy checks and human handover before enabling production workflows.