1. Information We Collect

We collect only the data necessary to facilitate your messaging operations:

• Account Information: Your full name, email address, phone number, and billing details required to create your account.
• WhatsApp Data (Processed Data): When you connect via the Cloud API, we process phone numbers, WABA IDs, and message templates. Note: We do not own your customer data; we act as a data processor on your behalf.
• Technical Data: IP address, browser type, and device information to ensure platform security and prevent fraud.

2. How We Use Your Information

Your data is used exclusively to deliver and improve our services:

• To enable message delivery via the WhatsApp Business Cloud API.
• To train your specific Custom AI Models (only if you explicitly upload data for training).
• To send important system alerts and security updates related to your BotLinkd account.
• To prevent abuse, spam, and violations of Meta’s Commerce Policies.

4. Data Security & Encryption

Security is built into our architecture. We implement:

• Encryption in Transit: All data sent between you, us, and Meta is encrypted via TLS 1.2+.
• Encryption at Rest: Sensitive tokens (like Auth Keys) are hashed and encrypted in our database.
• Access Control: Strict role-based access ensures only authorized personnel can manage system infrastructure.

5. Data Retention & Deletion

We retain your data only as long as your account is active. You have full control over your data:

• Export: You can export your chat history and contacts at any time from the dashboard.
• Deletion: You can request full account deletion via our specific Facebook Data Deletion Instructions page. Once requested, data is permanently purged from our servers within 30 days.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate data.
• Request the deletion of your data (Right to be Forgotten).
• Opt-out of non-essential marketing communications.

7. Updates to This Policy

We may update this policy to reflect changes in Meta’s regulations or legal requirements. Significant changes will be notified via email or an in-dashboard banner.