New-order notifications
Send a configured WhatsApp message when Shopify reports a new order event through the installed app workflow.
BotLinkd integration app for Shopify
WhatsApp Order Alerts for Shopify
Connect supported Shopify order events to BotLinkd and send configured WhatsApp notifications for new orders, payments, cancellations, refunds, fulfillment updates and optional cash-on-delivery confirmation workflows.
Shopify authorisation flow
Event-based notification workflows
Approved WhatsApp templates
Configuration and logs
Store connection
Start installation through the BotLinkd Shopify connection page
The dedicated installation page requests the store’s permanent myshopify.com domain and then continues through Shopify authorisation. Review all requested permissions before approving the app for a production store.
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01
Create or sign in to BotLinkd
Use an active BotLinkd account and connect an eligible WhatsApp Business Platform number.
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02
Start the Shopify connection
Open the BotLinkd Shopify installation page and provide the permanent myshopify.com domain requested by the connection flow.
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03
Review Shopify permissions
Continue through Shopify authorisation and review the data access requested by the app before approving installation.
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04
Map templates and test
Configure supported events, assign approved templates and place controlled test orders before enabling production notifications.
Notification capabilities
Configure WhatsApp updates around supported Shopify events
Shopify webhooks notify installed apps when subscribed events occur. BotLinkd can use supported events to trigger the templates and operational workflows enabled for your store and account.
Payment-status updates
Notify customers when supported paid or payment-related events are received and mapped to an approved template.
Cancellation and refund alerts
Create customer updates for supported cancellation and refund events when those workflows are enabled in BotLinkd.
Fulfillment notifications
Send configured dispatch or fulfillment updates and include supported tracking values where Shopify provides them.
Optional COD confirmation
Use an enabled confirmation workflow for eligible cash-on-delivery orders, subject to template and account configuration.
Approved template mapping
Connect supported Shopify events to approved WhatsApp templates and populate the variables required by each message.
Webhook and send logs
Review available event and delivery records in the applicable BotLinkd area when troubleshooting a notification workflow.
Operational alerts
Configure internal order alerts for authorised business users where the current app version and account settings support them.
Permissions and customer data
Review access before connecting a production store
Shopify displays the app’s requested permissions during the authorisation process. Order and customer fields can be subject to Shopify protected-customer-data requirements. Use only the access needed for enabled notification workflows and keep store credentials restricted to authorised administrators.
- Review requested scopes before approval
- Limit customer-data use to required workflows
- Test notifications with controlled orders
- Review logs when an event or message fails
Optional mobile access
Continue supported customer conversations on Android
Authorised users with an active BotLinkd account can use BotLinkd Chat to open supported customer conversations and reply from a compatible Android device.
Shopify integration questions
Frequently asked questions
Essential installation, event, template and data-access information for Shopify merchants and administrators.
How do I install the BotLinkd Shopify app?
Open the BotLinkd Shopify installation page, enter the permanent myshopify.com domain requested by the connection flow, continue to Shopify, review the requested permissions and approve the app for the selected store.
Which Shopify events can send WhatsApp notifications?
The app can be configured around supported order creation, payment, cancellation, refund and fulfillment events. Exact triggers depend on the current app version, Shopify webhook subscriptions and your BotLinkd settings.
Can the app confirm cash-on-delivery orders?
An optional COD confirmation workflow can be used where it is available and enabled. The selected WhatsApp template, interactive-message support and account configuration must be tested before production use.
Do I need approved WhatsApp templates?
Business-initiated messages may require approved WhatsApp templates. Configure the required templates in the applicable BotLinkd and WhatsApp Business Platform workflow before relying on automated notifications.
Why does the installation flow ask for a myshopify.com domain?
Shopify assigns every store a permanent myshopify.com domain even when the storefront uses a custom public domain. The installation flow uses the Shopify store domain to start authorisation for the correct store.
How is Shopify customer data handled?
The merchant reviews the permissions requested during Shopify authorisation. Access to customer and order data depends on approved API scopes, Shopify protected-customer-data requirements and the app configuration. Only the data required for enabled workflows should be used.
Can authorised staff reply to customers from Android?
Authorised users with an active BotLinkd account can use BotLinkd Chat for Android to access supported customer conversations and reply from a compatible Android device.
Connect your Shopify store
Install the app and test your first notification workflow
Start through the BotLinkd Shopify installation page, review Shopify permissions, configure approved templates and test each event before enabling production messages.