Live customer inbox
Receive customer conversations on Android, open the latest chat and continue replying while your team is away from the desktop dashboard.
BotLinkd customer operations on Android
Manage Your BotLinkd WhatsApp Inbox from Android
Manage customer conversations, contacts, groups, Quick Replies and Welcome Sequences from the same BotLinkd account while your team is using Android.
Requires an active BotLinkd account, a connected WhatsApp platform and valid App Key and Auth Key from your dashboard. Current Android release: 6.2.2.
BotLinkd Chat
WhatsApp team inbox
AR
2
Pending conversation
Can you share the delivery update?
SK
Unread customer
Thank you for the quick response.
MB
Media received
Image received
JS
Solved conversation
Our support agent has joined the chat.
Android appAvailable through Google Play
Conversation workflowPending, Unread, Solved and All
Customer toolsContacts, groups and Quick Replies
Welcome automationConfigure up to four messages
Complete mobile capabilities
More than a mobile inbox: manage the customer workflow from Android
BotLinkd Chat brings the daily conversation workflow and essential customer management tools into one Android app connected to your existing BotLinkd account.
Pending, Unread, Solved and All
Organise chats with the same practical workflow used by BotLinkd, including unread counters and clear conversation states.
Text, voice and attachments
Send text messages, record voice notes and share supported images, videos and documents from the chat composer.
Shared locations
View customer location messages inside the conversation and open the coordinates in Maps when location details are available.
Quick Replies inside chat
Create and manage reusable replies, search active replies during a conversation and insert personalised customer name or phone details before sending.
Customer contacts
Search, add, edit and manage the same WhatsApp customer records available in your BotLinkd website account.
Customer groups
Create, rename and manage groups, then assign optional groups while adding or editing customer contacts.
Welcome Sequences
Configure platform-specific welcome automation with up to four ordered messages, supported media and adjustable delays.
Platform-specific controls
Keep Quick Replies and Welcome Sequence settings associated with the correct connected WhatsApp platform.
Mobile notifications
Receive supported app notifications for customer activity so authorised users can return to the conversation quickly.
Website and mobile sync
Contacts, groups, Quick Replies and Welcome settings use the same BotLinkd account data across the website and Android app.
Secure account access
Connect with valid BotLinkd credentials, use Forgot Password access when needed and keep customer tools restricted to the authorised account.
Install and connect
Start using BotLinkd Chat in four steps
The Android app is a secure mobile companion for an existing BotLinkd business account and its connected WhatsApp customer-support workflow.
Protect your credentials
Treat the App Key and Auth Key as confidential account credentials. Do not publish them, place them in screenshots or share them with unauthorised users.
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Create or use an active BotLinkd account
The Android app works with an active BotLinkd business account and its connected WhatsApp platform.
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Install BotLinkd Chat from Google Play
Download the official Android app from the Google Play listing linked on this page.
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03
Sign in with your BotLinkd credentials
Enter the valid App Key and Auth Key generated for your account. Keep these credentials confidential and use Forgot Password access when required.
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Manage chats and customer tools
Open conversations, reply with supported message types and manage contacts, groups, Quick Replies and Welcome Sequences from Android.
Built for daily customer operations
Continue chats and manage customer tools from one mobile workspace
Use BotLinkd Chat when authorised users need to respond to customers, review unread work, send supported media or update the contact and automation tools shared with the BotLinkd website.
- Use Pending, Unread, Solved and All conversation views
- Send text, voice notes, images, videos and documents
- Create contacts, groups and reusable Quick Replies
- Manage platform-specific Welcome Sequences with delays
Official Google Play listing
Install BotLinkd Chat on Android
Download the current Android release from Google Play, connect your active BotLinkd account and keep the customer workflow available on mobile.
Download from Google PlayBefore installing
- You need an active BotLinkd account and connected WhatsApp platform.
- Your App Key and Auth Key must be valid and kept confidential.
- Available tools depend on account permissions, app version and platform configuration.
- Update through Google Play to receive the latest supported features and fixes.
Features and account questions
BotLinkd Chat FAQs
Answers about conversations, customer tools, Quick Replies, Welcome Sequences and connecting the Android app to an existing BotLinkd account.
What can I manage from the BotLinkd Android app?
The app provides mobile access to customer conversations, Pending, Unread, Solved and All chat views, supported media and location messages, customer contacts, groups, Quick Replies and Welcome Sequence settings.
Can I use Quick Replies inside a customer chat?
Yes. Active Quick Replies for the current WhatsApp platform can be searched from the chat composer. The selected reply is inserted into the message box so it can be reviewed or edited before sending.
Can Quick Replies personalise the customer message?
Yes. Supported placeholders can insert the customer name or phone number when the Quick Reply is selected, subject to the available customer details.
Can I manage customer contacts and groups from Android?
Yes. You can search, add and edit customer contacts, assign optional groups, create or rename groups and manage the same records used by the BotLinkd website.
What happens when a customer is deleted from the app?
Deleting a customer removes that customer from the shared BotLinkd account. Related conversation history may also be permanently removed according to the BotLinkd customer deletion workflow, so the confirmation should be reviewed carefully.
Can I configure Welcome Sequences from the app?
Yes. The app supports platform-specific Welcome Sequences with up to four ordered messages, text or supported media, per-step delays and the option to skip the first automatic reply when the welcome sequence is used.
Which message types are supported in chat?
The app supports text messages, recorded voice notes and supported image, video and document attachments. Customer location messages can also be displayed and opened in Maps when coordinates are available.
Do website and mobile changes stay connected?
Yes. Contacts, groups, Quick Replies and Welcome Sequence settings use the same BotLinkd account data, so supported changes made on one interface are available on the other.
Who can use the BotLinkd Chat Android app?
The app is intended for authorised users of an active BotLinkd business account. A valid App Key and Auth Key are required to connect the mobile app.
Where can I get help with the Android app?
Use the BotLinkd contact page or email [email protected] with your registered account email, app version, device details and a clear description of the issue. Never send passwords or complete credentials by email.
BotLinkd on Android
Take conversations and customer tools with you
Install BotLinkd Chat from Google Play to manage customer conversations, contacts, groups, Quick Replies and Welcome settings from Android.