Official WhatsApp business communication

WhatsApp Business Platform Services Built for Real Operations

Connect through the official WhatsApp Business Platform Cloud API and manage conversations, teams, templates, campaigns, contacts, automation, AI, analytics and integrations from one BotLinkd workspace.

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BotLinkd is an independent business messaging platform and Verified Meta Tech Provider. It is not owned or operated by Meta.

BotLinkd Business messaging workspace
Verified Meta Tech ProviderOfficial platform operating model
1,300+ clients servedBusiness communication experience
Free standard supportFor active BotLinkd customers
Android chat accessFor existing BotLinkd users

Core BotLinkd services

Choose the WhatsApp capabilities your business needs

Start with official Cloud API connectivity, then add the messaging, campaign, automation, AI and engagement services that match your workflow.

Cloud API

Official WhatsApp Cloud API

Connect an authorised WhatsApp Business Account through Meta Embedded Signup, official Cloud API permissions and webhooks.

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Templates

Official WhatsApp Message Templates

Create and submit policy-compliant Marketing, Utility and Authentication templates with supported variables, media and buttons.

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Campaigns

Broadcast & Campaign Manager

Build targeted WhatsApp campaigns for opted-in contacts using approved templates, audience controls and delivery reporting.

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Scheduling

Schedule WhatsApp Messages

Plan customer updates, reminders and campaign messages for future delivery, subject to Meta rules and account limits.

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Interactive

Interactive WhatsApp Messages

Use supported quick replies, call-to-action buttons, website links, phone actions and interactive message components.

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AI Chat

Intelligent AI Chatbots

Add optional AI-assisted replies, question answering, conversation context and escalation to authorised human agents.

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AI Training

Custom AI Training

Use approved business knowledge, FAQs and operational content to improve supported AI responses for your own workflows.

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Engagement

Brand Experience & Engagement

Give teams a consistent customer communication workflow with shared access, conversation context and engagement tools.

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More than campaign software

One platform for daily customer communication

BotLinkd supports the operational work around WhatsApp messaging—not only sending messages. Teams can organise contacts, manage conversations, use quick replies, control AI, review delivery and connect external systems.

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Multi-agent shared inbox

Authorised team members can manage customer conversations, assignments and handovers from one business workspace.

Contacts and customer groups

Import, export, add and organise customer records, assign groups and use supported bulk contact actions.

Quick replies and auto replies

Help agents answer consistently and automate routine responses with tested rules and human escalation.

AI pause and human handover

Pause AI for one contact or across the platform when an authorised human agent should take control.

Delivery tracking and analytics

Review message events, campaign delivery and communication performance through supported reports.

Rich media conversations

Work with supported text, images, video, documents, audio, voice notes and location-based messages.

APIs and webhooks

Connect websites, CRMs, e-commerce systems and operational workflows using protected credentials and event webhooks.

BotLinkd Chat for Android

Existing BotLinkd users can access supported customer conversations from a compatible Android device.

Workspaces and team controls

Organise authorised users, permissions and operational activity according to the account and selected plan.

Template creation and submission

Build supported WhatsApp templates for real business use cases

Create text and supported media templates with variables, optional headers, footers and buttons, then submit them to Meta for review from the BotLinkd workflow.

  • Marketing, Utility and Authentication categories
  • Text, image, video, document and supported location formats
  • Dynamic variables such as {{1}} and {{2}}
  • Quick reply, website, phone and copy-offer-code buttons where supported

Meta controls template approval, rejection, categorisation and enforcement. BotLinkd does not guarantee approval.

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AI where useful, people where needed

Combine automation with human customer support

Use rules, quick replies or optional AI assistance for routine questions, while keeping human agents available for exceptions, sensitive situations and important customer outcomes.

  • Question answering based on approved business knowledge
  • Conversation context and supported AI history
  • Per-contact AI pause and platform-wide pause controls
  • Human-agent handover and shared conversation visibility
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A practical implementation path

Move from use case to operating workflow

BotLinkd combines official onboarding with configuration, team controls and integration options for day-to-day business communication.

  1. 01

    Define the business use case

    Choose the customer-support, order-update, lead, notification, campaign or integration workflow you need.

  2. 02

    Connect through Meta

    Complete the official Embedded Signup flow and authorise the required WhatsApp Business assets and permissions.

  3. 03

    Configure teams and messaging

    Set up agents, contacts, templates, quick replies, automations, campaigns and human handover controls.

  4. 04

    Integrate and operate

    Use the dashboard, Android app, APIs, webhooks and supported integrations to manage customer communication.

Connect business systems

APIs, webhooks, e-commerce integrations and mobile chat

Extend BotLinkd beyond the dashboard with supported developer interfaces, commerce integrations and the BotLinkd Chat Android app for existing users.

API Documentation Webhooks Integrations Android App
ShopifyOrder alerts and customer updates
WooCommerceStore notifications and workflows
Magento & OpenCartSupported commerce integrations
Custom systemsAPI and webhook integrations

Official infrastructure, responsible use

Messaging remains subject to Meta rules and customer consent

Businesses must obtain required recipient opt-in, use appropriate approved templates, honour opt-outs and maintain responsible messaging quality. BotLinkd supplies platform tools but does not replace the business’s legal and policy obligations.

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Service questions

Frequently asked questions

Is BotLinkd only an AI chatbot service?

No. BotLinkd is a broader WhatsApp Business Platform workspace that includes official Cloud API connectivity, two-way chat, a shared inbox, contacts, templates, campaigns, scheduling, automation, analytics, APIs, webhooks, integrations and optional AI assistance.

Can BotLinkd connect my business to the official WhatsApp Cloud API?

Yes. Eligible businesses can connect through Meta Embedded Signup and the official WhatsApp Business Platform Cloud API operating model. Final eligibility, business verification, number status and permissions remain subject to Meta requirements.

Can my team manage conversations together?

Yes. BotLinkd supports authorised team access, workspaces, a multi-agent shared inbox, assignments and human handover controls. Available users and permissions depend on the account and plan.

Can BotLinkd create WhatsApp templates with media and buttons?

BotLinkd can support text, variables, optional headers and footers, images, video, documents, locations and supported buttons such as quick replies, website, phone and copy-offer-code actions. Actual components depend on the selected template category and current Meta support.

Does BotLinkd provide an Android app?

Yes. BotLinkd Chat is available for existing BotLinkd users who have an active account and valid App Key and Auth Key. The app provides supported mobile access to customer conversations.

Is standard BotLinkd support free?

Yes. Active customers receive free standard product and technical support. Custom development, extensive migration, managed services and specialised consulting may require a separate scope and fee.

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Plan your BotLinkd workflow

Start with the services your business actually needs

Compare plans or contact BotLinkd about Cloud API onboarding, team access, templates, campaigns, AI, integrations or a request-only demo.

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