Official Meta Tech Partner

About BotLinkd: Business Messaging Built on the Official WhatsApp Cloud API

BotLinkd is an independent enterprise SaaS platform that brings two-way WhatsApp customer conversations, team collaboration, AI assistance, automation, campaigns, analytics, APIs and integrations into one browser-based business workspace.

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Official Cloud API
Shared team inbox
Human handover controls

BotLinkd is independent and is not owned or operated by Meta. WhatsApp and Meta are trademarks of Meta Platforms, Inc.

Business team using a shared workspace for customer messaging and automation

Shared Team Inbox AI assistance and human agents together

Connected Automation Templates, campaigns and workflows

Clients served by BotLinkd: 1,300+
WhatsApp Business Platform Cloud API connectivity: Official
Shared inbox, handover and AI pause controls: Human + AI

Business team reviewing WhatsApp customer communication workflows

BUILT FOR REAL TEAMS Communication, automation and collaboration in one place.

Our purpose

Make official WhatsApp business messaging easier to operate

Businesses should not need disconnected tools to manage chat, campaigns, automation, customer data, AI and reporting. BotLinkd combines these workflows so teams can maintain context, route conversations and operate customer communication with greater control.

The platform is built on the official WhatsApp Business Platform Cloud API and supports policy-aligned communication for opted-in customers.

BotLinkd is an independent enterprise SaaS business messaging platform and Official Meta Tech Partner. It helps businesses use the official WhatsApp Business Platform Cloud API through one operational dashboard. BotLinkd is not owned or operated by Meta.

Businesses can manage two-way customer chat, contacts, approved templates, campaigns, scheduled messaging, automation, AI-assisted support, analytics, API keys, webhooks, rich media and multi-agent collaboration.

BotLinkd can use conversation memory and approved business information for contextual AI assistance. Teams can pause AI for one contact, pause AI across the platform or hand the conversation to an authorized human agent.

The platform

Business messaging capabilities for teams, automation and connected systems

A unified operating layer for customer conversations, agent collaboration, campaigns, AI assistance, analytics and integrations.

Official WhatsApp Cloud API

Connect an eligible WhatsApp Business Account through Meta Embedded Signup and operate messaging through the official WhatsApp Business Platform Cloud API.

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Shared Team Inbox

Give authorized team members shared access to customer conversations, assignments and conversation history from one browser-based workspace.

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AI Chatbot with Context

Use approved business knowledge and conversation memory for contextual assistance while preserving human-agent escalation and oversight.

Explore AI chatbots

Automation and Campaigns

Configure auto-replies, approved message templates, broadcast campaigns and scheduled messaging for opted-in customer communication.

Explore campaign management

Delivery and Analytics

Review message activity, campaign delivery and conversation performance through operational reporting and analytics tools.

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APIs, Webhooks and Integrations

Connect WhatsApp workflows with websites, CRM systems, e-commerce platforms and other business applications through APIs and webhooks.

View API documentation

How we build

Official infrastructure, responsible automation and human control

BotLinkd is designed for businesses that need long-term messaging infrastructure, clear operational control and policy-aligned customer communication.

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Official Infrastructure

BotLinkd is built around the official WhatsApp Business Platform Cloud API—not browser scraping, QR-login automation or reverse-engineered messaging sessions.

Human Control

Authorized agents can assign chats, pause AI for an individual contact, pause AI across the platform and continue conversations with prior context.

Responsible Automation

Automation is designed to reduce repetitive work while preserving customer consent, policy-aligned workflows, routing and human oversight.

Connected workflows

Connect BotLinkd with the systems your business already uses

Use API keys, REST endpoints, webhooks and supported integrations to connect WhatsApp messaging with websites, CRM systems, e-commerce platforms and operational applications.