Order-status notifications
Map supported Magento order states and statuses to approved WhatsApp templates for consistent customer updates.
BotLinkd extension for Magento 2
WhatsApp Notifications for Magento 2
Connect supported Magento 2 commerce events to BotLinkd and send configured WhatsApp notifications for orders, invoices, shipments, tracking updates, credit memos and selected operational alerts.
Order and status workflows
Shipment and tracking updates
Store-view configuration options
Magento event-based integration
Commerce notification workflows
Connect Magento order-management events with BotLinkd
Magento separates order processing into records and stages such as orders, invoices, shipments and credit memos. The extension can map supported events from those workflows to your configured BotLinkd notifications.
Invoice event alerts
Send configured notifications when an invoice is generated or captured, subject to the installed extension workflow.
Shipment and tracking updates
Notify customers when a shipment record is created and include supported carrier or tracking values in the message.
Credit-memo notifications
Create configured WhatsApp updates for credit-memo or refund-related events supported by the current extension version.
Store-view configuration
Apply credentials, templates or notification settings by website, store or store view where supported by the extension package.
Dynamic message variables
Populate supported templates with order, customer, billing, shipping, item and tracking data supplied by Magento.
Event-based integration
Use Magento extension events and observers to connect selected commerce actions with BotLinkd notification workflows.
Background-processing options
Use cron or queue-based processing only when supported and correctly configured in the installed extension and Magento environment.
Installation workflow
Install and test the extension in four stages
Back up your Magento environment, use staging first and verify each event before enabling production notifications.
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01
Create or sign in to BotLinkd
Use an active BotLinkd account and connect an eligible WhatsApp Business Platform number.
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02
Download the Magento extension
Sign in to BotLinkd and download the current Magento 2 integration package and its installation notes.
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03
Install and configure
Install the package in a staging environment, add the required credentials and review scope-level settings.
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04
Map templates and test events
Assign approved WhatsApp templates to selected order, invoice, shipment and credit-memo events before production use.
Confirm version and infrastructure compatibility
Review the current package notes for your Magento Open Source or Adobe Commerce version, PHP version, deployment mode, cron setup, queue services and custom checkout or order-management modules.
Magento architecture awareness
Configure notifications around your store hierarchy
Magento installations can include multiple websites, stores and store views. Review which settings are global and which are scoped before assigning credentials, numbers or templates.
- Website, store and store-view configuration scopes
- Order, invoice, shipment and credit-memo event separation
- Cron and queue dependencies where enabled
- Template variables based on available entity data
Optional mobile access
Continue supported customer conversations on Android
Authorised users with an active BotLinkd account can use BotLinkd Chat to access supported customer conversations and reply from a compatible Android device.
Magento extension questions
Frequently asked questions
Important configuration, compatibility and messaging details for Magento store owners and developers.
Which Magento events can trigger WhatsApp notifications?
The extension can be configured around supported order, invoice, shipment, tracking and credit-memo events. Exact triggers depend on the installed extension version and its settings.
Can the extension send shipment tracking details?
Configured shipment workflows can include supported carrier and tracking values when those details exist in Magento and the selected WhatsApp template accepts them.
Does it support multiple websites and store views?
Magento supports website, store and store-view scopes. The BotLinkd extension can expose scope-specific settings where supported by the current package. Verify the available fields in your installed version.
Does the extension use Magento message queues?
Magento provides asynchronous message-queue capabilities, but actual queue use depends on the BotLinkd extension version and your Magento infrastructure. Confirm the package documentation and test processing under load.
Which Magento 2 versions are compatible?
Compatibility can change as Magento Open Source, Adobe Commerce and the BotLinkd extension are updated. Review the documentation included with the current download and test it in staging before production installation.
Do I need approved WhatsApp templates?
Messages initiated outside an active customer-service window may require approved WhatsApp templates. Configure templates and follow the applicable WhatsApp Business Platform rules for each workflow.
Can authorised staff reply from Android?
Authorised users with an active BotLinkd account can use BotLinkd Chat for Android to access supported conversations and reply from a compatible Android device.
Connect Magento 2 with BotLinkd
Download the extension and test your notification flows
Sign in to download the current package, review its compatibility notes and validate every selected event in staging before enabling production messages.