Complete Guide: WhatsApp Message Templates for Order Alerts
Setting up automated WhatsApp notifications for your Shopify store just got easier! This guide provides ready-to-use WhatsApp message templates that you can copy-paste directly into your BotLinkd account. Follow our step-by-step instructions to configure order alerts for COD, paid orders, cancellations, shipping, and refunds.
📋 WhatsApp Template Guide for Shopify Order Alerts
Copy-paste these exact templates in your BotLinkd Template Manager to enable automated WhatsApp notifications for your Shopify store.
Important: These templates must be created exactly as shown in your BotLinkd Template Manager with the exact same template names. The BotLinkd Shopify app will automatically use these templates when sending order notifications.
🚀 Quick Setup Process
Configure
Enter API Key and ensure template names match exactly
Template 0: order_cod - COD Order Confirmation
Sent when a Cash on Delivery order is placed. Includes YES/NO buttons for customer confirmation.
Hi {{1}}, your order {{2}} has been received successfully.
Please confirm to proceed.
Template 1: order_created - Order Confirmation (Paid)
Sent when a paid order is placed. Includes "View Order" button.
Hi {{1}}, your order {{2}} has been received successfully.
We'll start processing it now and update you soon.
Template 2: order_paid - Payment Received
Sent when payment is confirmed for an order. Displays total amount paid.
Hi {{1}}, payment is confirmed for order {{2}}.
Total paid: {{3}}
We'll prepare your shipment and share tracking soon.
Template 3: order_cancelled - Order Cancelled
Sent when an order is cancelled. Includes "Quick Reply" button for support.
Hi {{1}}, your order {{2}} has been cancelled.
If you did not request this or need assistance.
Template 4: order_fulfilled - Order Shipped
Sent when order is shipped. Includes tracking number and "View Order" button.
Hi {{1}}, your order {{2}} has been shipped.
Tracking number: {{3}} – courier tracking
Template 5: refund_created - Refund Initiated
Sent when a refund is processed. Shows refund amount and "View Order" button.
Hi {{1}}, a refund has been initiated for order {{2}}.
Refund amount: {{3}} issued
📝 Template Variable Guide
These placeholders will be automatically filled by BotLinkd:
{{1}}
Customer Name
{{2}}
Order Number
{{3}}
Amount / Tracking Number
⚙️ Configuration Steps in Shopify
Step 1: Get BotLinkd API Key
1. Go to https://botlinkd.com/user/whatsapp/apps
2. Click on your WhatsApp app
3. Copy the Auth Key
Step 2: Install & Configure BotLinkd App
1. Install BotLinkd from Shopify App Store
2. Go to BotLinkd app settings in Shopify Admin
3. Paste your Auth Key in the API Key field
Step 3: Verify Template Names
Ensure template names in BotLinkd app settings match exactly:
order_cod
order_created
order_paid
order_cancelled
order_fulfilled
refund_created
🚀 Ready to Automate Your Shopify Notifications?
Follow these templates exactly and start sending professional WhatsApp order alerts to your customers.
